Returns & Exchanges
At Innova, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing